Additional unexpected fees
As with the other review here I was charged with additional unexpected baggage fees at the airport by the airline on every single leg of my trip. I had paid for 15 kg and my bag was 12 kg but was told that I had to pay for 5 more kg each time I tried to get my ticket for some reason. Each time I was told by the airline that even though I didnt need the extra weight, I basically had to pay for this fee or I would not get my ticket but I could easily get a refund. So with little choice I did. After my trip, I tried to get the refund with the airline and they said to contact kiwi. I contacted kiwi, they said it was for the 15 kg and not extra weight which was untrue because the airline clearly said it was an extra 5 kg charge and my receipt reflected that as well. As the other reviewer said, might want to look elsewhere, Ill never use this again.
Sigroz about
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